The Airport Frustration Index by Douglas Laventure, Christopher Cannon, Keith Collins, Jeremy Scott Diamond
The joys of the airport: Late or canceled flights. Long lines. Crowded terminals. Overpriced, appalling food. Bloomberg Businessweek surveyed more than 3,000 frequent flyers, analyzed travel times to and from airports, and compiled on-time departure and arrival data to find the most—and least—irritating places to catch a plane in the U.S. and Canada.